Saturday, June 23, 2012

CVS Deals - 6/21

So, Thursday evening, I decided to make a quick stop at CVS and try out my scenarios. When I scanned my coupon and got the 20% off coupon, I was disappointed to see that it was only good on non-sale/non-promotional items. They were out of a few things that I wanted, so I picked up what they did have and headed to check out. As the cashier was scanning my items, I commented on my disappointment that the coupon had exclusions, even though the ad hadn't noted it. She said that there had been a lot of customers that were frustrated. Then, she said that many were surprised to learn that items were no longer on sale, but they were making the adjustment when they could. This evidently totally escaped me, as she handed me my receipt with no ECBs, I said 'wait, the whole ad was only through Wednesday?'. She said yes.

I was glad for a friendly and helpful clerk. I would have simply returned the purchase, but since she offered that the store was printing the ECBs for the deals from the week, I was willing to accept them. She was also able to make the adjustments for the sale prices on the two items that were part of the ECB deals that had rung up at shelf price. As she was helping me, I realized that there hadn't been sale or ECB tags on any of the items I purchased or had planned to purchase. It probably should have been obvious to me, but I guess I just assumed that the first page was a 4 day sale, not that the whole ad was. They do 3 day and 4 day offers all the time.

When I came home, I called CVS and expressed my concern on both the clarity of the ad and the lack of disclaimer on the coupon. I told them that I was helped by a very nice clerk and appreciated her kindness and that the store offered to print the ECBs, especially since I hadn't even asked about that.

Transaction #1
1 - Gold Emblem Sour Worms (for my assistant)
2 - Mountain Dew 2L
1 - CVS Vitamin C
2 - Colgate MaxFresh
1 - NatureMade Fish Oil

-$1 CVS Pepsi 2L CRT
-$.75 Colgate mfg coupon
-$.75 Colgate mfg coupon
-$2 NatureMade mfg coupon
-$7.51 CVS 20% off CRT

Paid with $16 ECBs and $13.95 (plus $2.10 tax) OOP. They printed for me $10 ECB for the Fish Oil and $3 ECB for the Colgate. She also refunded me $7 difference from shelf price to the sale price that was in place earlier in the week.

Did you realize that it was the entire ad that was only a 4 day sale?